Return & Refund
Return and Refund
Here at Mankeel, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. For your protection, if you receive your electric scooter, we recommend that you keep the original packing box for at least 3 months. If you discover what you believe to be a product defect, please contact our after-sales service for replacement and please also provide relevant pictures or videos to help you solve your problem more quickly, thank you for your cooperation: support@mankeel.com. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Our Promise
Simple & Efficient: Mankeel provides a straightforward warranty that is granted and processed 100% hassle-free.
One-year Warranty: We take care of quality-related issues with replacement parts.
If you have any questions about your purchase, please feel free to reach us directly at support@mankeel and we will be glad to assist you!
Refund
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
1. Quality issues: Accept full refund & partial refund.
2. Receive wrong goods: FREE to exchange or full refund.
3. Damaged or missing accessories: Free to send accessories or accept a partial refund.
4. The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee.
5. The package cannot be delivered or missing: Accept free resend or full refund.
6. The customer cancels the order after the package is shipped: Customers need to pay $200 shipping charge per electric scooter(Deduct $200/item when making refund).
7.About refund difference price: 1. Partial refund of the difference price within 7 days. 2. Not acceptable(can send free gift) over 7 days.
8. Change delivery address: Customers need to pay an extra $20 per item.
9. If the customers loses the original packing boxes, customers need to pay an extra $60 per item
10. Customers refuse to accept the package: $200 shipping charge per item or the customer needs to pay an extra $200 for resend.
11. Quality Issues Refund: 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded. 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.
12. Non-quality Issues Refund: Only refund within 30 days: unworn, Unopened package, unused, or the electric scooter must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective electric scooter/No-longer needed electric scooter. $20/pc will be deducted for phone holder return shipment.
13. Quality Issues Reimbursement: If you believe your item is defective and was purchased within the last 1 years from our authorized dealer, please contact us at support@mankeel.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Mankeel support team could provide you with technical solutions.
If the issues still can not be resolved, we would recommend you bring the item to your local electric scooter or bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted.Mankeel reserves the right to determine between defective products and normal wear and tear.
Please note:
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
How can I get the replacement/refund.
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.
Order Cancellations
Order processing starts within 24 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.
Orders in the following situation cannot be canceled:
1.In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
2.Bulk orders with customized speculations cannot be canceled if production has been initiated.
Order Modifications
1.If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;
2.Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.
